All of your
questions, answered
Frequently Asked Questions
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There is plenty of free parking available in the Cleevelands centre for our clients, including disabled parking. When you come upstairs into the Health Hub, there is a tablet on the wall where you simply enter your car registration which entitles you to 3 free hours parking - more than enough time for your appointment. There is also a bike rack available if you prefer to cycle.
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You can find us at The Health Hub, Sapphire Rd, Bishops Cleeve, Cheltenham GL52 7YU
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Yes we absolutely do, we understand that everyone relaxes in a different way and whilst some clients love having a chat, others prefer quiet. If you would like a quiet appointment, please just ask at the time of booking - no explanation is needed. Please note, however, that there will still be a few moments of necessary communication at the start to discuss your medical history, treatment goals, and to ensure your ongoing consent
throughout the session. -
Every new client at RFLX begins with a 75-minute initial consultation appointment. This extended session allows plenty of time for an in-depth conversation about your goals, concerns, and background, so your therapist, Charlotte, can provide truly tailored, thoughtful care. During this consultation, Charlotte may also carry out a focused assessment to better understand any areas of tension or discomfort, ensuring your treatment is targeted, effective, and designed specifically for you.
Within your treatment, we use a range of targeted techniques depending on your needs. Typically, your sports massage will start with a ‘low and slow’ approach - gently warming up the tissues, encouraging circulation, and preparing your body for deeper work. From there, we move into a firmer, more focused treatment, designed to release tension, reduce pain, and restore function in areas that need attention.
If you could like more information on what to expect at your first appointment, you can read our blog here for your ultimate step-by-step guide to your first session
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That's a great question, and you're not alone in thinking that. The name "sports massage" can be a bit misleading.
Absolutely! You don't have to be an athlete to benefit from a sports massage. The techniques we use are fantastic for anyone, regardless of their activity level.
We help all kinds of people, from tradesmen who deal with a lot of physical strain, to healthcare workers on their feet all day, and even admin workers who spend hours at a desk. We focus on relieving pain, reducing muscle tension, and improving flexibility, all of which are common issues for everyone, not just athletes.
We’ve ever written a blog about it here
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Your initial appointment is 75 minutes, which is a 60 minute treatment with a 15 minute consultation. From there, you can book for a 60 minute appointment or a 90 minute appointment. For information on the pricing of our appointments, head here
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At your initial appointment you will fill out a paper form which has details about your medical history and background on it. Rest assured that all information is held within accordance to GDPR and in the strictest confidence. The information we ask for is to ensure you are safe to proceed with sports massage, and to ensure your comfort within appointments. If you would like us to email over a copy of the form prior to the appointment for you to fill out and bring with you, please let us know
After your initial appointment with us, you won’t be required to fill out a new form each time, you will simply be asked to re-review the information you have given to note any changes
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To secure your first appointment, you’ll be asked to pay a 50% deposit at the time of booking. This deposit is non-refundable, as it reserves your slot and confirms your commitment
to the appointment.The deposit can be paid via a SumUp link which will be sent to you at the time of booking. When you arrive at the clinic, the remainder of the fee can be paid via card machine.
Please note: If you miss your appointment or cancel with less than 24 hours’ notice, your deposit will not be refunded.
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Our approach to re-booking is always in collaboration with the client. This is something we can discuss within your appointment after we have completed treatment to see what will work best for you. If you have any questions either at the clinic or when you get home, just reach out
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For all appointments, please give at least 24 hours' notice if you need to cancel or reschedule. Cancellations or no-shows with less than 24 hours' notice may result in a fee equal to the full appointment cost.
Repeated missed appointments may result in being asked to pay the outstanding cancellation fee in full before any future bookings can be made.
We understand that life happens, but this policy helps ensure fairness to both clients and therapist by keeping the schedule running smoothly.