All of your
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Frequently Asked Questions
Will I have to fill out any forms?
At your initial appointment you will fill out a paper form which has details about your medical history and background on it. Rest assured that all information is held within accordance to GDPR and in the strictest confidence. The information we ask for is to ensure you are safe to proceed with sports massage, and to ensure your comfort within appointments. If you would like us to email over a copy of the form prior to the appointment for you to fill out and bring with you, please let us know
After your initial appointment with us, you won’t be required to fill out a new form each time, you will simply be asked to re-review the information you have given to note any changes
How long is an appointment?
Your initial appointment is 75 minutes, which is a 60 minute treatment with a 15 minute consultation. From there, you can book for a 60 minute appointment or a 90 minute appointment
Do you offer quiet appointments?
Yes we absolutely do, we understand that everyone relaxes in a different way and whilst some clients love having a chat, others prefer quiet. If you would like a quiet appointment, please just ask at the time of booking - no explanation is needed. Please note, however, that there will still be a few moments of necessary communication at the start to discuss your medical history, treatment goals, and to ensure your ongoing consent
throughout the session.
Can I park at the clinic?
There is plenty of free parking available in the Cleevelands centre for our clients, including disabled parking. When you come upstairs into the Health Hub, there is a tablet on the wall where you simply enter your car registration which entitles you to 3 free hours parking - more than enough time for your appointment. There is also a bike rack available if you prefer to cycle.
How do I pay for my appointment?
To secure your first appointment, you’ll be asked to pay a 50% deposit at the time of booking. This deposit is non-refundable, as it reserves your slot and confirms your commitment
to the appointment.
The deposit can be paid via a SumUp link which will be sent to you at the time of booking. When you arrive at the clinic, the remainder of the fee can be paid via card machine.
Please note: If you miss your appointment or cancel with less than 24 hours’ notice, your deposit will not be refunded.
How often should I book in?
Our approach to re-booking is always in collaboration with the client. This is something we can discuss within your appointment after we have completed treatment to see what will work best for you. If you have any questions either at the clinic or when you get home, just reach out
Do you offer children’s appointments?
The current policy of the clinic is that we only offer appointments to those over the age of 18
Do you have a cancellation policy?
For all appointments, please give at least 24 hours' notice if you need to cancel or reschedule. Cancellations or no-shows with less than 24 hours' notice may result in a fee equal to the full appointment cost.
Repeated missed appointments may result in being asked to pay the outstanding cancellation fee in full before any future bookings can be made.
We understand that life happens, but this policy helps ensure fairness to both clients and therapist by keeping the schedule running smoothly.
What is the address of the clinic?
You can find us at The Health Hub, Sapphire Rd, Bishops Cleeve, Cheltenham GL52 7YU